The provider
Asteria, registered private accommodation (usluge u domaćinstvu) in Pješčana Uvala, Medulin, Istria, Croatia.
Registered under approval decision (Rješenje) no. 18574, categorisation 4 stars, issued by the Upravni odjel za turizam (Administrative Department for Tourism).
Small taxpayer outside the VAT system (nije u sustavu PDV-a). VAT is not charged, pursuant to Article 90(1) of the Croatian VAT Act.
Contact: info@asteria-pula.com
Written complaint (pisani prigovor)
In accordance with Article 10 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača), we notify guests that a written complaint about our service may be submitted to us: by email to info@asteria-pula.com; in writing at the apartment during your stay; or by post, to the address shown on your booking confirmation and invoice, which we will also provide on request. We will confirm receipt of your complaint in writing without delay, and we will reply to it in writing no later than 15 days from the day we receive it, stating clearly whether we accept it.
Out-of-court dispute resolution
If a dispute between us cannot be resolved directly, you may refer it to the Mediation Centre of the Croatian Chamber of Economy (Centar za mirenje pri Hrvatskoj gospodarskoj komori), Rooseveltov trg 2, 10000 Zagreb, mirenje@hgk.hr, or to another body notified in Croatia for the alternative resolution of consumer disputes between consumers resident in the European Union and traders. These procedures are voluntary.
The Centre expects you to have raised a written complaint with us first, so please use the process above before referring a dispute. A full list of notified bodies is published by the Croatian central consumer portal at szp.hr.